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2.同步订单/Synchronize Orders

在步骤12.2中，每一次登陆，APP会同步一次全部的订单。在APP的使用的过程，可以在任何时间点击下图按钮用来同步最新的订单。订单的初始状态是“未创建”。In Step 1.2, once logged in, the APP synchronize all orders at once. During the use of the APP, you can click the "Synchronize Orders" button at any time to synchronize 1 同步订单设置：

2.1 Sync order Settings:

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2.2 同步订单方式：APP会自动同步店铺的订单，因此用户不需要进行任何操作就可以在页面中找到订单。如果订单有缺失，可以人为点击页面上的按钮同步订单。订单的初始状态是“未创建”。

2.2 Synchronous order mode: The APP will automatically synchronize the order of the store, so the user can find the order in the page without any operation. If the order is missing, you can manually click the button on the page to synchronize the order. The initial status of the order is "Uncreated".

3.

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匹配规则/Matching Rule

这个功能可以把订单按照规则自动匹配到仓库、仓库服务，并且自动下单（这个步骤不是必须使用的，可以忽略这一步直接进行步骤4）

The order will be automatically matched to the warehouse and warehouse service according to the rules, and the order will be placed (this step is not necessary, you can ignore this step and proceed directly to step 4).

3.1 单选或者多选订单（订单状态必须是“未创建”、“异常”），点击“Warehouse”，在弹窗中选择仓库、服务，点击保存。创建规则

3.1 Add Rule

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自动交运：如果选择是，订单匹配到仓库、仓库服务可以自动下单；如果选择否，那么订单会匹配到仓库、仓库服务，但是不会自动下单。
服务：选择一个仓库、一个服务
有效期：时区是UTC+8
国家/地区：可以选择多个，对应订单上的收件国家
货值：对应订单的总价格
重量（KG）：对应订单的总重量

Automatic Order: If Yes, the order will be matched to the warehouse, warehouse service, and then the order is automatically placed; If No, the order will be matched to the warehouse, warehouse service, but will not be placed automatically.
Service: Select a warehouse and a service
Validity: Time zone is UTC+8
Country/Region: Choose multiple. Compare the receiving country in the order
Value: Compares the total price in the order (single or multiple choices, and the order status is "Uncreated" or "Abnormal"), click "Warehouse", select the warehouse and
Weight (KG) : Compare the total weight in the order

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3.2 匹配方式

3.2 Matching Method

方式1：同步订单到APP时，订单会进行一次匹配

Method 1: When the order is synchronized to the APP, the order will be matched once.

方式2：在方式1没有找到符合的规则时，可以点击页面的“执行”按钮，将未匹配的订单再处理一次。这种方式会将所有符合的订单和规则都执行一遍，因此不需要选中匹配规则再执行。订单/规则需符合以下条件：

Method 2: When no matching rule is found in method 1, click the "Execute" button on the page to match again.You do not need to select a rule before clicking Execute, because all rules and orders that meet the following conditions will be executed once:

• 订单状态：未创建
• 订单仓库、仓库服务：为空
• 订单在APP中记录的创建时间在7天内
• 规则在有效期内
• Status: Uncreated
• Order warehouse, warehouse service has no value
• Order create time within 7 days
• The rule is valid

4.交运订单/Fulfill Orders

4.1 交运方式

4.1 Fulfilling Method

方式1：自动交运：步骤3中自动交运=是

Method 1: Automatic Order: Automatic Order=Yes in Step 3

方式2：人工操作：或者规则自动交运=否，或者没有设置匹配规则。人工操作订单处理方式：在订单列表中，单选或者多选订单（状态必须是“未创建”、“异常”），点击“Warehouse”

Method 2: Manual operation: Automatic Order= No. Or no matching rule is set. In this method, you can select orders (status must be "uncreated", "abnormal") and click "Warehouse".

• 选择服务：点击后再弹窗中选择仓库、仓库服务。选中的订单如果有仓库、仓库服务，这个操作会把订单上的仓库和服务更新，使用在弹窗中选择的仓库、仓库服务下单。
• Select service: Click and then select warehouse, warehouse service in the pop-up window

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3.2 这会有两个结果：

3.2 This will have two result:

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• . If the order already has warehouse, warehouse service, it will be changed to the selected data.
• 直接下单：点击后无需再选择仓库、仓库服务。会按照订单已有的仓库、仓库服务下单。选中订单如果仓库、仓库服务为空，则忽略此订单。

• Default service: Orders will be placed according to the warehouse, warehouse service in the order. Ignore orders with no warehouse.

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4.2 交运订单结果：

4.2 Order result：

4.2.1 成功：订单状态更新为“已预报”。订单信息被发送到选中的仓库，商品会扣减库存。后续不需要对成功的订单做任何操作，大约几分钟后跟踪号会展示在下图的字段中。

34.2.1 Success: The order status will be updated to “Closed”. Order information is sent to the selected warehouse and the inventory of goods is reduced. No subsequent action is required on the successful order, and the tracking number is generated after about a few minutes.

34.2.2 失败：订单状态更新为“异常”。页面会提示失败的订单号、失败原因，可以根据这些来更改订单信息。

34.2.2 Failed: The order status will be updated to“Abnormal”. The page will prompt the failed order number and reason , you can change the order information according to these.

34.3 修改订单信息页面如下图，订单修改之后，重复3修改订单信息页面如下图，订单修改之后，重复4.1的步骤，直到订单下单成功。

34.3 Edit the order information page as shown below. After the order is modified, repeat the step 3.1 4 until success.

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5.订单信息返回Shopify/Syncs Information To Shopify

订单下单成功后，需要将跟踪号、物流公司的信息返回Shopify。

After the order is closed, the tracking number and logistics company information need to be synchronized to Shopify.

跟踪号：步骤3.2.1中的跟踪号

Tracking number: The tracking number in Step 3.2.1

物流公司：在下图页面设置，如填写则按照填写的信息回传；如不填写，则回传Other（由UBI在eTower系统中设置，卖家不需要设置）

Logistics company: Set in the following page, the information filled in will be synchronized; If not filled in, sync "Other". (Set by UBI in the eTower system, the seller does not need to set)

Shpoify支持的物流公司列表：在文档底部查看Shopify支持的物流公司列表：在文档底部查看

List of logistics companies supported by ShpoifyShopify: See at the bottom of the document

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6.说明以及可能会遇到的问题/Note

56.1 无法同步到订单

56.1 Failed to synchronize to the order

解决方式：检查下图设置，APP同步的订单是符合选项状态的订单。解决方式：检查设置，APP同步的订单是符合选项状态的订单。

Solution: Check the Settings, the order synchronized by the APP is the order of the selected status.

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56.2 仓库和服务数据不全

56.2 Warehouse and service data is incomplete

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Solution: Log in to the APP again.

56.3 需要拦截订单

56.3 Cancel Order

解决方式：联系仓库员工。

Solution: Contact warehouse staff.

56.4 只有异常的状态可以修改订单信息

56.4 Only abnormal status can modify order information

6.5 订单符合多个匹配规则，会随机匹配一条规则

6.5 Shpoify支持的物流公司55 If an order matches with multiple matching rules, then a rule will be randomly selected by default.

6.5 Shopify支持的物流公司

6.5 Logistics Companies supported by ShpoifyShopify

The following tracking companies display for shops located in any country:

• 4PX
• AGS
• Amazon Logistics UK
• Amazon Logistics US
• An Post
• Anjun Logistics
• APC
• Asendia USA
• Australia Post
• Bonshaw
• BPost
• BPost International
• Canada Post
• Canpar
• CDL Last Mile
• China Post
• Chronopost
• Chukou1
• Colissimo
• Comingle
• Coordinadora
• Correios
• Correos
• CTT
• CTT Express
• Cyprus Post
• Delnext
• Deutsche Post
• DHL eCommerce
• DHL eCommerce Asia
• DHL Express
• DPD
• DPD Local
• DPD UK
• DTD Express
• DX
• Eagle
• Estes
• Evri
• FedEx
• First Global Logistics
• First Line
• FSC
• Fulfilla
• GLS
• Guangdong Weisuyi Information Technology (WSE)
• Heppner Internationale Spedition GmbH & Co.
• Iceland Post
• IDEX
• Israel Post
• Japan Post (EN)
• Japan Post (JA)
• La Poste
• Lasership
• Latvia Post
• Lietuvos Paštas
• Logisters
• Lone Star Overnight
• M3 Logistics
• Meteor Space
• Mondial Relay
• New Zealand Post
• NinjaVan
• North Russia Supply Chain (Shenzhen) Co.
• OnTrac
• Packeta
• Pago Logistics
• Ping An Da Tengfei Express
• Pitney Bowes
• Portal PostNord
• Poste Italiane
• PostNL
• PostNord DK
• PostNord NO
• PostNord SE
• Purolator
• Qxpress
• Qyun Express
• Royal Mail
• Royal Shipments
• Sagawa (EN)
• Sagawa (JA)
• Sendle
• SF Express
• SFC Fulfillment
• SHREE NANDAN COURIER
• Singapore Post
• Southwest Air Cargo
• StarTrack
• Step Forward Freight
• Swiss Post
• TForce Final Mile
• Tinghao
• TNT
• Toll IPEC
• United Delivery Service
• UPS
• USPS
• Venipak
• We Post
• Whistl
• Wizmo
• WMYC
• Xpedigo
• XPO Logistics
• Yamato (EN)
• Yamato (JA)
• YiFan Express
• YunExpress

The following tracking companies are displayed for shops located in specific countries:

• Australia: Australia Post, Sendle, Aramex Australia, TNT Australia, Hunter Express, Couriers Please, Bonds, Allied Express, Direct Couriers, Northline, GO Logistics
• Austria: Österreichische Post
• Bulgaria: Speedy
• Canada: Intelcom, BoxKnight, Loomis, GLS
• China: China Post, DHL eCommerce Asia, WanbExpress, YunExpress, Anjun Logistics, SFC Fulfillment, FSC
• Czechia: Zásilkovna
• Germany: Deutsche Post (DE), Deutsche Post (EN), DHL, DHL Express, Swiship, Hermes, GLS
• Spain: SEUR
• France: Colissimo, Mondial Relay, Colis Privé, GLS
• United Kingdom: Evri, DPD UK, Parcelforce, Yodel, DHL Parcel, Tuffnells
• Greece: ACS Courier
• Hong Kong SAR: SF Express
• Ireland: Fastway, DPD Ireland
• India: DTDC, India Post, Delhivery, Gati KWE, Professional Couriers, XpressBees, Ecom Express, Ekart, Shadowfax, Bluedart
• Italy: BRT, GLS Italy
• Japan: 
• Netherlands: DHL Parcel, DPD
• Norway: Bring
• Poland: Inpost
• Turkey: PTT, Yurtiçi Kargo, Aras Kargo, Sürat Kargo
• United States: GLS, Alliance Air Freight, Pilot Freight, LSO, Old Dominion, R+L Carriers, Southwest Air Cargo
• South Africa: Fastway, Skynet