Single Exceptional Order
When an order encounters an issue, you can click the "Mark as Abnormal" button in the operation column on the order list page. In the ensuing popup window, select the type of issue and add remarks as shown in Figure B2B Orders - Single Exceptional Order.
Multiple Exceptional Order
To mark multiple orders as exceptional at once, select the relevant orders and click the "Mark as Abnormal" button in the drop-down list under the operation button, as shown in the Figure B2B Orders - Multiple Exceptional Order. Once successfully marked, problematic orders will be highlighted in red.
Exceptional Order List
For unresolved problematic orders, the system's operation buttons will be disabled based on the set rules for problematic orders. If the issue is resolved but recurs, you can repeat the process to mark the order as problematic again.
Solve Exceptional Orders
When an order issue is resolved, you can handle the orders individually or in bulk under the “Exceptional” tab on the order list page, as shown in Figure B2B Orders - Exceptional Order List.
To solve a single exceptional order, users can reply in notes in a popup window.
To solve multiple exceptional orders, users can directly save the changes.
